SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e
Why It Matters
Analysis dossierWhy It Matters
SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
Immediate Attention
Yes
Unknown
Risk basis: CISA KEV exploitation signal; Microsoft or Microsoft-managed product relevance; HIGH severity; Known exploitation signal from CISA KEV or ransomware metadata
Affected Products & Remediation
1 source-backed product- simple-help simplehelp · < 5.5.8 · NVD CPE · Source
Vendor or catalog guidance (source)
- CISA KEV: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Known exploitation (source facts)
Only what a source states. Unknown means no source has said either way; it is not "not exploited".
- CISA KEV
- Listed
- Exploited (source statement)
- Yes
- Publicly disclosed (source)
- Unknown
CISA required action: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Suggested hunting (rule-based inference)
SecOps Signal recommendation (rule-based inference). These steps are hunting hypotheses from the vulnerability class; they do not state or imply that exploitation occurred here or anywhere.
Matched kev-network-exposure (CVSS AV:N, CISA KEV Listed); path-traversal (CWE-22)
Exposure
- Identify assets with the exact CVE and confirm the affected product/version against the advisory.Telemetry: DeviceTvmSoftwareVulnerabilities · KEV listing raises urgency, but inventory is needed to establish local exposure. · Rule kev-network-exposure
- Locate affected deployments and the path-handling endpoint named by the advisory.Telemetry: Application access logs · The affected path must come from the source, not the CWE alone. · Rule path-traversal
Exploitation evidence
- Review relevant edge or application access logs for unusual requests around the advisory window.Telemetry: CommonSecurityLog · Log review is a hunting hypothesis; KEV listing alone does not show local exploitation. · Rule kev-network-exposure
Show more (2)
Exploitation evidence
- Review requests to that endpoint for traversal encodings and unusual file responses.Telemetry: Application access logs · Such patterns are a hypothesis to validate against normal traffic. · Rule path-traversal
Response
- Recheck the affected assets after the source-stated mitigation or update is applied.Telemetry: DeviceTvmSoftwareVulnerabilities · A follow-up inventory check verifies local remediation. · Rule kev-network-exposure
CISA KEV Record
Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Change History & Source Data
— No recorded material change
- CNA / source
- cve@mitre.org
- Record status · verification
- UPDATED · CISA KEV confirmed
- CPE
- cpe:2.3:a:simple-help:simplehelp:*:*:*:*:*:*:*:*
Evidence & Provenance
Linked by the query's stored exact CVE association. Review required tables and validation status before use.
DeviceTvmSoftwareVulnerabilities| where CveId == "CVE-2024-57728"| project DeviceId, DeviceName, OSPlatform, OSVersion, SoftwareVendor, SoftwareName, SoftwareVersion, CveId, VulnerabilitySeverityLevel, RecommendedSecurityUpdate, RecommendedSecurityUpdateId| sort by VulnerabilitySeverityLevel desc